Legal
Privacy Policy
Last updated: June 2026
Direct Windows & Doors ("Direct Windows," "we," "us," or "our") is a window and door replacement company serving Toronto and the Greater Toronto Area. This Privacy Policy explains how we collect, use, and protect your personal information when you visit directwindows.ca or contact us about our services.
Information we collect
We collect information you provide directly to us, including when you:
- Fill out the quote request or contact form — your name, phone number, email address, and project details such as your address and the work you'd like done.
- Call us, including calls placed through a tracked phone number on our site.
- Email us at info@directwindows.ca.
We also automatically collect standard web analytics data — such as the pages you visit, your browser type and device, referring website, and approximate location — through the tracking tools described below.
How we use your information
We use the information you provide to:
- Respond to your quote request or inquiry and schedule a free in-home consultation.
- Prepare and discuss written quotes, and carry out and follow up on installation work.
- Send you information relevant to your project. We don't send marketing blasts without your consent.
- Understand how our website is used so we can improve it.
We do not sell or rent your personal information, and we do not share it with third parties for their own marketing purposes.
Cookies and analytics
Our website uses cookies and similar technologies to operate the site and measure how it's used. We use Google Tag Manager (GTM) to manage these tags, Google Analytics 4 (GA4) for website analytics, and CallRail for call tracking, which assigns and measures the performance of phone numbers shown on our site. These tools may set cookies and collect usage and call data.
Submissions from our contact and quote forms are emailed directly to our team at info@directwindows.ca so we can follow up with you.
You can disable or delete cookies in your browser settings. Doing so may affect how some parts of the site work. We do not use advertising retargeting cookies.
Third parties
We share information only with service providers that help us run our business and website — such as our analytics, call-tracking, email, and hosting providers — and only to the extent needed to provide their service to us. These providers are expected to protect your information and use it only for that purpose. We may also disclose information where required by law.
Data retention
We retain your contact and project information for as long as needed to respond to your request, complete and warranty any work, and meet applicable business and legal record-keeping requirements.
Your rights
Under Canadian privacy law (PIPEDA), you have the right to access the personal information we hold about you, to ask us to correct it, and to request that we delete it, subject to our legal obligations. To make a request, contact us at info@directwindows.ca.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
Direct Windows & Doors
1060 Sheppard Ave W, Toronto, ON M3J 0G7
info@directwindows.ca
(647) 699-2371
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