Last updated: March 18, 2026
Direct Windows (“Direct Windows”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using https://directwindows.ca (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard information collected through our website, quote forms, phone calls, emails, and related communications.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- name
- email address
- phone number
- service address or project location
- details about your renovation, window, door, or egress project
- any other information you choose to submit through forms, email, or phone
We may also collect certain technical information automatically when you use the Site, such as:
- IP address
- browser type and device information
- pages visited and time spent on the Site
- referring website or campaign source
- basic analytics and advertising interaction data
2. How We Use Information
We use personal information for legitimate business purposes, including to:
- respond to inquiries and quote requests
- contact you about your project or service request
- schedule consultations, site visits, or follow-up communications
- prepare estimates, proposals, or service agreements
- improve our website, services, and customer experience
- measure marketing effectiveness and understand lead sources
- maintain internal records and business operations
- comply with legal, regulatory, or contractual obligations
3. Cookies, Analytics, and Advertising
Our Site may use cookies, analytics tools, and related technologies to understand how visitors use the Site and to measure the performance of advertising campaigns.
These tools may collect information such as pages visited, clicks, referring traffic sources, and interactions with forms or phone calls generated through our marketing channels.
We may use third-party services such as website analytics, call tracking, or advertising platforms to help us understand and improve campaign performance.
4. How We Share Information
We do not sell your personal information.
We may share information with trusted third-party service providers only as reasonably necessary to operate our business, website, and communications, including providers that support:
- website hosting and website forms
- email and communications
- analytics and advertising measurement
- call tracking and lead attribution
- business software, scheduling, invoicing, and administration
We may also disclose information where required by law, regulation, court order, legal process, or to protect our rights, safety, property, or business operations.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, meeting legal obligations, resolving disputes, and enforcing agreements.
6. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices
You may choose not to provide certain personal information, but that may limit our ability to respond to your request or provide a quote or service.
If you no longer wish to receive marketing or follow-up communications from us, you may contact us and request to opt out, subject to any legal or operational requirements.
8. Third-Party Websites
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies separately.
9. Children’s Privacy
This Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children through the Site.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Direct Windows
Website: https://directwindows.ca
Email: info@directwindows.ca
Phone: 647-699-2371
